Chillr Support

Assistance over E-mail and in-app chat to ensure great customer experience
and quick complaint resolution.

Most Frequently
Asked Questions

  • What if I lose my phone?
    Thanks to 2-factor authentication, even if you lose your phone, another person would not be able to make transactions through Chillr without knowing your M-PIN.
  • What if I lose my SIM?
    Even if your lose your SIM, no transction can happen on Chillr without your M-PIN. So, while your money remains safe, you will need to contact our support team to verify your identify and re-conect to Chillr.
  • What if I want to start using a new handset?
    You will need to contact your bank to update your new number as the registered mobile number for your bank account. After generating the new MMID, you can unlink your current Chillr account and re-register with the new number.
  • What if I want to change my mobile number?
    You will need to contact your bank and update your new number as the registered mobile number for your bank account. Then, you can unlink your account on the Chillr app and re-register with the new number.
  • What if I want to link my Chillr app to a different bank account?
    You can connect any bank account to Chillr app as long as the mobile number on the handset remains the same as registered with the bank.

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